1. Information We Collect
We collect information you provide directly to us when you request a quote, create an account, or contact us — including name, email, phone number, and property address. We also collect usage data and cookies from your visits to our website.
2. How We Use Your Information
- Respond to your quote requests and schedule appointments
- Process payments and manage your account
- Communicate updates about your project
- Improve our website and services
- Send promotional information (you may opt out at any time)
3. Information Sharing
We do not sell your personal information. We may share it with licensed contractors fulfilling your project, financing partners (e.g., Hearth) when you apply for financing, and service providers who assist our operations — all under confidentiality obligations.
4. Cookies
Our website uses cookies to improve user experience and analyze traffic. You can instruct your browser to refuse cookies; however, some features of the site may not function properly.
5. Data Security
We implement industry-standard security measures including HTTPS encryption and secure database storage. No method of transmission over the internet is 100% secure; we strive to protect your information but cannot guarantee absolute security.
6. Your Rights
You may request to access, correct, or delete your personal data by contacting us. Residents of California have additional rights under CCPA.
7. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
8. Contact Us
Privacy questions or requests may be sent to hello@financeafence.com.